Jobsuche: Amazon - Inhouse Job in Pasay

Hallo.

Wer einen Inhouse Job in Pasay sucht, der kann sich gerne bei mir melden.

Gesucht werden aktuell Leute für Deutsch, Französich, Mandarin, Vietnamesisch, Italienisch.

Job ist inhouse. Also kein Callcenter oder BPO. Amazon hat sein eigenes Büro, genauer gesagt ein ganzes Hochhaus (gemietet). Es geht also um eine direkte Anstellung bei Amazon.

Mit entsprechender Ausbildung und Engagement kann man sich hocharbeiten.

Anforderungen sind die üblichen:

• College Graduate (oder vergleichbar)
• Gutes Englisch
• Gutes Deutsch bzw. Französisch, Mandarin, Vietnamesisch, Italienisch
• Wenn nicht Muttersprachler, dann mind. B2, eher C1-C2

Geboten wird:

• 200k HMO (Intellicare)
• 10k reimbursment pro Jahr für medizinische Aufwendungen wie z.B.: Medikamente
• Kantine, Fitnesstudio, Schlafraum, Duschen, Billiardtisch, Raum zum Zocken (X-box etc), Videoke und einiges mehr
• Quasi keine Vorschrift für Kleidung, ausser beim Betreten des Gebäudes, da das Gebäude SM gehört (man kann sich dann aber shorts+Flip Flops anziehen wenn man möchte
• Freies Parken
• Gehalt liegt so ungefähr bei 70-110k, hängt von Qualifikation und Position und Sprache ab. Ist nur eine grobe Ansage. (Deutsche bei B2B etwa 85-90k)
• Visa wird bezahlt. Visa Typ: 47a

Habe bestimmt die Hälfte vergessen. Also einfach Fragen.

Aktuell sucht Amazon hier bei Deutschen Leute für B2B. Das ist hauptsächlich am Telefon. Bisschen Mail ist auch dabei.

Aber es ist gut möglich das Amazon jederzeit auch für andere Stellen sucht. Inklusive Teamleader.

Für die anderen Sprachen weiß ich die genauen Positionen nicht. Abere alles Financial Accounts (AP, AR, Payroll etc.) und demnächst für AWS, wahrscheinlich Tech-Support mit entsprechenden IT-Kenntnissen. Wird dann wohl bestimmt auch besser bezahlt.

Wenn Ihr Freundinnen, Bekannte habt die Jobs als english Agents suchen, ebenfalls gerne bei mir melden. Auch Teamleader, Manager etc. (Selbige Konditionen wie oben erwähnt, Gehalt natürlich entsprechend anders)

Amazon will insgesamt rund 2800 Leute einstellen. Ein paar Hundert haben die schon. Also da geht noch was.

Wenn Ihr mir ne Mail schicken wollt, dann bitte bescheid sagen. Weiß nicht wie meine Einstellung im Profil ist, aber ich schaue da quasi fast nie rein. Ich würde euch per PN einen gesonderte Email Adresse geben, in die ich täglich schaue.

Hi noch mal.

Ich update das mal mit den genauen Job Beschreibungen, Anforderungen usw. Ich bin erst jetzt wieder auf Arbeit, daher erst jetzt.

Ich poste das als Zitate, nach Sprachen geordnet. Es kann sich täglich was ändern. Vor allem für die B2B Leute die jetzt gerade voll sind, aber evtl. in ein paar Tagen&Wochen wieder jemanden suchen.

Also Deutsch:

Quote from Sr.Language Analyst (German Language) - FinOps

DESCRIPTION

Amazon seeks a Language Analyst (German Language) with at least 2+ years F&A experience in a large customer-oriented corporate environment.


·Knowledge in Accounts Receivable/Accounts Payable/Payroll
·Collect and analyze quantitative data
. Collect Money from customers with outstanding for Amazon
·Provide financial analysis to prioritize and lead cost reduction
·Analyze trends and savings initiatives
·Communicate results to business leaders with Finance, Accounting, Operations and Business Development
. Meet the set KRAs
·Perform other projects and duties as required

BASIC QUALIFICATIONS

Holds relevant certification in German language that is required to be used as a mode of communication with the customers
2+ years of experience in F&A
Proficient in Microsoft Excel and Word
Flexible to work in shifts
Good Communications skills – Written & Verbal
Team work ,good communication skills, hardworking and detail oriented.
Can work under pressure.
Excellent computer skills and attention to detail

PREFERRED QUALIFICATIONS

· Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject.
. Preferably with a native fluency in German Language required
· Prior experience of at least 2 years in similar role or in Finance & Accounting role as an Analyst
· Preferably has working knowledge on Oracle Financials or other Finance ERP tools

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Italienisch:

Quote from Accounts Receivables Analyst with Italian (Collection)

DESCRIPTION

Accounts Receivable Analyst
Amazon is looking for energetic and enthusiastic candidates to join the fast paced world of Financial Operations in Manila. We’re not an average retailer and this is definitely not your average finance position. We’ll give you the opportunity to really make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results.
About us
We’ve been online since 1995 and in that time we’ve grown pretty quickly. We’re not the kind of company that’s happy to sit back and take it all for granted however, which is why we always treat every day like the first day. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.
About the role
The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross functional and process improvement projects but you can expect your responsibilities to include to:
·Maintain strong relationships with our clients to ensure timely collections and a high degree of accuracy
·Review and monitor A/R Aging Reports, collections targets and send statements and copies of unpaid invoices to customers
·Respond to customer billing inquiries. Research unpaid or disputed amounts and work with Sales and Finance to resolve customer issues and correct billing errors
· Work with Amazon customers to drive process improvements and resolve escalations and discrepancies
· Standardize processes to ensure capacity for our significant growth.
· Diagnose, improve and fix any issues with our current collections processes
· Continually look at ways to improve the customer experience
· Earn the trust of your external and internal customers thereby building long-lasting relationships to reinforce Amazon’s customer centricity.
· Work with the commercial side of the business to ensure we are serving our customers in the most effective manner.
· Being a helping hand for our internal business partners in EMEA, to enable them to make educated decisions.
· Acting as a communication liaison between our customers, non-retail finance, sales department and accounts receivables.
About you
• Must be fluent in Italian and have advanced English language skills. Able to deal with ambiguity, having back-bone, be able to disagree & commit.
• Excellent interpersonal, verbal and written communication skills, with a strong customer service focus.
• Ability to prioritize, multi-task and work with minimal supervision
• A desire to take responsibility and ownership for projects from day one.
• A drive for continuous learning and self-development
• A strong work ethic, with a high customer service ethic
• A keen eye for detail
• A very self-motivated and flexible working approach
• A passion for working with diverse teams with different cultures on an international team
• Degree in Finance, Accounting, Business Studies or other directly related areas is an advantage and also other language skills would be welcome.
Suitable candidates will have a passion for working with people, analytical acumen, strong interpersonal skills and effective communication skills. Suitable candidates will be comfortable with ambiguity, working with large databases, making assumptions with imperfect data and presenting their findings to management.
About our rewards
• A competitive salary and other excellent benefits.
• You are our future leaders! We’ll expect you to go the extra mile but success at Amazon will lead to more responsibility, progression and a rewarding career with one of the World’s leading online retailers and cloud infrastructure service market provider.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

BASIC QUALIFICATIONS

· Very dynamic and fluent Italian & English skills
· Passion for financial operations, open communication and comfort around higher management
· Communicative, willing and able to sort issues and financial data interchange through phone, email and face to face
· Able to present in front of different audiences

PREFERRED QUALIFICATIONS

-Degree in Finance, Accounting, Business Studies or other directly related areas
-Previous Account Receivables, Customer Care, or other customer facing department experience
-Previous experience in remote teams, being in contact with customers through phone and/or email

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Quote from Accounts Receivables Analyst with Italian (Collection)

DESCRIPTION

Accounts Receivable Analyst
Amazon is looking for energetic and enthusiastic candidates to join the fast paced world of Financial Operations in Manila. We’re not an average retailer and this is definitely not your average finance position. We’ll give you the opportunity to really make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results.
About us
We’ve been online since 1995 and in that time we’ve grown pretty quickly. We’re not the kind of company that’s happy to sit back and take it all for granted however, which is why we always treat every day like the first day. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.
About the role
The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross functional and process improvement projects but you can expect your responsibilities to include to:
·Maintain strong relationships with our clients to ensure timely collections and a high degree of accuracy
·Review and monitor A/R Aging Reports, collections targets and send statements and copies of unpaid invoices to customers
·Respond to customer billing inquiries. Research unpaid or disputed amounts and work with Sales and Finance to resolve customer issues and correct billing errors
· Work with Amazon customers to drive process improvements and resolve escalations and discrepancies
· Standardize processes to ensure capacity for our significant growth.
· Diagnose, improve and fix any issues with our current collections processes
· Continually look at ways to improve the customer experience
· Earn the trust of your external and internal customers thereby building long-lasting relationships to reinforce Amazon’s customer centricity.
· Work with the commercial side of the business to ensure we are serving our customers in the most effective manner.
· Being a helping hand for our internal business partners in EMEA, to enable them to make educated decisions.
· Acting as a communication liaison between our customers, non-retail finance, sales department and accounts receivables.
About you
• Must be fluent in Italian and have advanced English language skills. Able to deal with ambiguity, having back-bone, be able to disagree & commit.
• Excellent interpersonal, verbal and written communication skills, with a strong customer service focus.
• Ability to prioritize, multi-task and work with minimal supervision
• A desire to take responsibility and ownership for projects from day one.
• A drive for continuous learning and self-development
• A strong work ethic, with a high customer service ethic
• A keen eye for detail
• A very self-motivated and flexible working approach
• A passion for working with diverse teams with different cultures on an international team
• Degree in Finance, Accounting, Business Studies or other directly related areas is an advantage and also other language skills would be welcome.
Suitable candidates will have a passion for working with people, analytical acumen, strong interpersonal skills and effective communication skills. Suitable candidates will be comfortable with ambiguity, working with large databases, making assumptions with imperfect data and presenting their findings to management.
About our rewards
• A competitive salary and other excellent benefits.
• You are our future leaders! We’ll expect you to go the extra mile but success at Amazon will lead to more responsibility, progression and a rewarding career with one of the World’s leading online retailers and cloud infrastructure service market provider.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

BASIC QUALIFICATIONS

· Very dynamic and fluent Italian & English skills
· Passion for financial operations, open communication and comfort around higher management
· Communicative, willing and able to sort issues and financial data interchange through phone, email and face to face
· Able to present in front of different audiences

PREFERRED QUALIFICATIONS

-Degree in Finance, Accounting, Business Studies or other directly related areas
-Previous Account Receivables, Customer Care, or other customer facing department experience
-Previous experience in remote teams, being in contact with customers through phone and/or email

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Französisch:

Quote from Sr.Language Analyst (French Language) - FinOps

DESCRIPTION

Amazon seeks a French Language Analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.


·Knowledge in Accounts Receivable/Accounts Payable/Payroll
·Collect and analyze quantitative data
. Collect Money from customers with outstanding for Amazon
·Provide financial analysis to prioritize and lead cost reduction
·Analyze trends and savings initiatives
·Communicate results to business leaders with Finance, Accounting, Operations and Business Development
. Meet the set KRAs
·Perform other projects and duties as required

BASIC QUALIFICATIONS

Holds relevant certification in French language that is required to be used as a mode of communication with the customers
2+ years of experience in F&A
Proficient in Microsoft Excel and Word
Flexible to work in shifts
Good Communications skills – Written & Verbal
Team work ,good communication skills, hardworking and detail oriented.
Can work under pressure.
Excellent computer skills and attention to detail

PREFERRED QUALIFICATIONS

· Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject.
. Preferably with a fluency in French language required
· Prior experience of at least 2 years in similar role or in Finance & Accounting role as an Analyst
· Preferably has working knowledge on Oracle Financials or other Finance ERP tools

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Quote from Finance Analyst with French

DESCRIPTION

Our Financial Operations team is now looking for a proactive, customer and detail oriented Finance Analyst whose main responsibility will be to manage and resolve payment and receivables related queries received from the Vendors of Amazon France.

The Financial Analysts’ responsibilities include but are not limited to:
· Analyze invoicing discrepancy (quantity/price variances for ex.) and fix issues in cooperation with the vendors of Amazon France in order to issue on-time payments;
· Reconcile the Vendor Returns and Commercial agreements credit notes received from Amazon France vendors with the open amounts in our ledger;
· Respond to payment inquiries by phone or email with strong focus on Vendor experience and education;
· Communicate with various internal departments such as Retail teams in France and finance processing teams in order to ensure timely and accurate payments;

Are you curious to know what your potential colleagues like about their job? We have their answers:

“I love when I am able to resolve all the payment issues from a top vendor, it makes me feel useful and important”

“I like the fact that within my own team, I am able to do a wide variety of activities and to learn different tasks.“


Base pay for this position starts from EUR 1200 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card.

BASIC QUALIFICATIONS

· Fluent French and English
· Very good communication and analytical skills
· Positive attitude towards issue resolution
· Good MS Office skills

PREFERRED QUALIFICATIONS

· Finance background or previous experience with finance is an advantage

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Japanisch und Koreanisch:

Quote from HR Associate - Extended Onboarding (Japanese/Korean langurage support)

DESCRIPTION

At Amazon we believe that every day is still day one.

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.


We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Centre. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, central time keeping, data management, exits, compliance related activities etc.

Job Description:
We are looking for HR Associate role based out of Manila to support employees during onboarding process. This position will be required to engage with HR stakeholders, HR compliance team, Business, payroll vendor, support functions including Payroll, Finance, IT, Security and Employees with the objective to provide world-class customer service.

Expectation from the role will include:
· to deliver top-notch day-one experience to new hires
· ability to identify bottlenecks and problem-solve those
· knows how to work backwards during high-volume hiring season
· holds strong eye-for-detail while making data entries and while preparing documents
· audits own work and does not compromise on data quality & confidentiality
· handles Recruiting queries
· ensures service level commitments are always being met
Work timings
· Flexibility in working during 9 AM to 6 PM (or) 8 AM to 5 PM (or) 2 to 11 PM is preferred

BASIC QUALIFICATIONS

Basic Qualifications

· Bachelor's degree in Human Resources or related field
· 2-5 Years of relevant experience (preferred)
· Peoplesoft (PeoplePortal) experience (preferred)
· MS Office experience required (esp. strong excel skills)
· Fluent English and Japanese or Korean.

PREFERRED QUALIFICATIONS

· Experience working with KPI and SLA.
- Exposure to HR tools such as Peopleportal and Time Keeping systems

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Quote from HR Service Administrator -Korean

DESCRIPTION

At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Centre. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, central time keeping, data management, exits, compliance related activities etc.

About Amazon Centralized Timekeeping:
The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via MyTime and trouble ticketing from operators and HR across the network. The Centralized team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Position Description:

Join Amazon’s HR Services team in Manila and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required.You will report directly to the team leader.

BASIC QUALIFICATIONS

· 1-2 years of data entry experience/time keeping.
· Superior attention to detail.
· Understand processes and program regulations and the way they have been translated into existing technical environment.
· Carry out audits and checks on data and corrections in MyTime to ensure accurate and timely payment of the employee population.
· Knows how to escalate.
· Comfortable and able to provide feedback regarding the role and work volume.
· Aptitude for working independently with excellent problem solving skills.
· Participation in the continuous improvement of HR processes.
· Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards.
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Flexibility to work in 24*7 environment.
· Ability to work overtime as required.
· MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint.
· Fluent in English.

PREFERRED QUALIFICATIONS

· Experience with PeopleSoft/MyTime.
· Up to 1-2 years of HR related experience.
· Experience working with KPI and SLA.

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Quote from HR Services Administrator - Japanese

DESCRIPTION

At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Administrators to join our growing Shared Services Centre. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, central time keeping, data management, exits, compliance related activities etc.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.


Responsibility
· Act as a key HR contact in proceeding onboarding and transfer transaction requested in Japanese or English
· Manage key employee life cycle processes such as new start, transfer, and rehire, including offer creation
· Maintain, manage and regularly audit all onboarding and transfer related information in global system
· Partner with peers in HR and cross-functional teams to drive alignment of HR programs
· Understand processes and program regulations and the way they have been translated into existing technical environment
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Meet setup SLA and KPI
· Participation in the continuous improvement of HR processes.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging in Japanese and English
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Perform other projects and duties as required

BASIC QUALIFICATIONS

Basic Qualifications
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Computer literacy (Excel, Work, PowerPoint, Outlook)
· Fluent in Japanese and English
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Ability to work in changing environment
· Work during Holidays as may be required by the Company
· Flexibility to work in shift schedule environment
· Improve the process and maintain the process documents
· Be initial POC to answer process related questions from customers and stakeholders

PREFERRED QUALIFICATIONS

· Experience of working in a transactional / process based environment
· Work Experience in HR Shared Services
· Experience working in multinational company
· Experience working with KPI and SLA
· 3-5 years of work experience in HR / similar role preferred

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Und zum Schluss noch, weil ich per PN danach gefragt worden bin, noch englisch. CSR (Kundenservice am Telefon) wird immer gesucht.
Daneben noch ein paar andere Stellen.

Englisch:

Quote from Customer Service Associate-Regular

DESCRIPTION

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
      
Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:
 

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:
 

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
 

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS

Qualifications Required

Minimum qualifications:
Completed at least two years in college or Senior High Graduate; or
High school graduate (old curriculum) with at least one year customer service experience
Less than two years in college with at least one year one year customer service experience

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Quote from Customer Service Operations Manager

DESCRIPTION

Amazon's mission is to be earth's most customer-centric company--and the Customer Service Operations Manager is at the forefront of that mission.

We work towards a single goal: to ensure the best possible experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in customer support. You need to love developing individuals at all stages of their careers, and not be afraid to get your hands dirty. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” Can you develop leaders, put out fires, and deliver on initiatives that involve senior leadership, all before lunch? Then Amazon may be the place for you.


A Day in the Life of an Ops Manager involves:
· Leading and managing 6-10 direct reports and 100-200 indirect reports.
· Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
· Managing workflow, escalations and effectively delegating across your leadership team.
· Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
· Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
· Being prepared to jump on a call and present to senior leadership at a moment’s notice.

BASIC QUALIFICATIONS

· Bachelor’s degree from an accredited university OR 2+ years experience with Amazon
· 5+ years people management experience
· Project management experience
· Experience managing teams of 50+ reports including leadership roles

PREFERRED QUALIFICATIONS

· Master’s degree or MBA
· Lean/Six Sigma experience
· Experience in contact center, retail, or e-commerce operations
· Strong communication and presentation skills

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Quote from Sr FinOps Analyst

DESCRIPTION

Amazon seeks a Payroll Analyst with at least 2+ years payroll and/or accounting experience in a large customer-oriented corporate environment. Payroll is processed on a bi-weekly and monthly basis in multiple states, and this person will perform a variety of technical tasks relative to assigned areas of responsibility including data compilation and support of the Payroll Team. Responsibilities also include:
· Process payroll utilizing ADP or similar payroll software
· View and manage human resource data in Peoplesoft
· Process and input garnishments, child support, levies and liens
· Review and process timesheet input records for employees
· Process new hires, terminations, employee maintenance, setup 401K and other benefit deductions
· Process manual check calculations, work with the vendor to process stop payments/reversals, enter
· Paycheck card entries and assist with check distribution and backup other payroll analysts as needed.
· Produce timely responses to employee inquiries
· Record stock transactions, relocation transactions, third party sick pay and processing of year end transactions
Working Conditions:
· Normal Office Environment
· Work in shifting schedules including night shift
· Work during Holidays as may be required by the Company

BASIC QUALIFICATIONS

A graduate in any subject
3+ years of experience in Payroll
Proficient in Microsoft Excel and Word
Flexible to work in shifts
Good Communications skills – Written & Verbal
Team work ,good communication skills, hardworking and detail oriented.
Can work under pressure.
Excellent computer skills and attention to detail

PREFERRED QUALIFICATIONS

· Preferably with a graduation in Bachelors/Masters Degree in Finance/Accounting as Major Subject.
· Prior experience of at least 2 years in similar role or in Finance & Accounting role as an Analyst
· Preferably has working knowledge on Oracle Financials or other Finance ERP tools

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Quote from Sr.Language Analyst - FinOps

DESCRIPTION

Amazon seeks a Language Analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.


·Knowledge in Accounts Receivable/Accounts Payable/Payroll
·Collect and analyze quantitative data
. Collect Money from customers with outstanding for Amazon
·Provide financial analysis to prioritize and lead cost reduction
·Analyze trends and savings initiatives
·Communicate results to business leaders with Finance, Accounting, Operations and Business Development
. Meet the set KRAs
·Perform other projects and duties as required

BASIC QUALIFICATIONS

Holds relevant certification in the language that is required to be used as a mode of communication with the customers
2+ years of experience in F&A
Proficient in Microsoft Excel and Word
Flexible to work in shifts
Good Communications skills – Written & Verbal
Team work ,good communication skills, hardworking and detail oriented.
Can work under pressure.
Excellent computer skills and attention to detail

PREFERRED QUALIFICATIONS

· Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject.
. Preferably with a native fluency in the language required
· Prior experience of at least 2 years in similar role or in Finance & Accounting role as an Analyst
· Preferably has working knowledge on Oracle Financials or other Finance ERP tools

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Da ich es nach dem ganzen Desaster nicht mehr mit meinem Gewissen vereinbaren kann jemandem (Bilingual wie auch english agent) einen Job bei Amazon zu vermitteln, nur um die Provision in Höhe von 30k Peso zu kassieren , bitte ich um Schließung des Threads.